The role of technology in mental healthcare

Policy Briefing

Published 28/04/2022

The role of technology in mental healthcare Page 1

Our briefing note explores the ethical and social issues arising from the use of technology in mental healthcare.

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  • Emerging technologies have the potential to provide flexible and tailored mental health support, lower barriers to accessing mental healthcare, and offer insights into the mental health and wellbeing of individuals and populations.
  • Mental health technologies raise ethical concerns relating to reductions in face-to-face contact, the effectiveness, quality, and safety of care, exacerbation of health inequalities, and data privacy and security.
  • Healthcare providers and developers should take into consideration that:
    • Many people affected by mental health problems do not have access to or are reluctant to use mental healthcare technologies. If these are to become widely adopted in the future, there should be choice about using them.
    • Technology solutions should not divert resources from other important forms of mental healthcare and support and should be used as an addition to what is already available, rather than a replacement.
    • Evidence is needed on which technologies are safe and evidence based, and which are not.
  • Challenges ahead include improving the evidence base for mental health technologies, ensuring appropriate regulatory frameworks to help users, healthcare professionals, and developers navigate the market, and involving potential users, their families, and care professionals in the development and regulation of technology.

Read the briefing note.

'Experts by experience' workshops with Rethink Mental Illness

We commissioned Rethink Mental Illness to run engagement sessions with people with lived experience of mental health problems, using their insights and knowledge to help draw out and develop the important themes for our briefing note. Rethink Mental Illness provide expert information and services, and campaign to improve the lives of people severely affected by mental illness and their family, friends, and carers.

Rethink have published a summary paper highlighting the findings of their engagement sessions - Engaging experts by experience about the role of digital technology in the future of mental health (PDF). Also available in .doc.

Project team


Claudia Corradi


Claudia monitors developments and undertakes research in different areas of interest to support our work, particularly for our Mind and Brain priority area.

Claudia also volunteers as the named coordinator for the Mental health, Neurodiversity, Long-term conditions and Disability group, which supports NCOB colleagues and the centres working alongside us at our London offices.

Before joining us in October 2020, Claudia worked as a research assistant in the field of cognitive neuroscience.